Returns & Exchanges
At PORTA, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Please note that custom furniture and final sale items are not eligible for return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Pack Your Items
Carefully place the items in their original packaging, ensuring all hardware and protective materials are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing